
STEP 1
Decide which survey you wish to work with - communicate the process to all those you will be inviting to take part
STEP 2
Everyone completes the survey
STEP 3
Review Perception Gap results with one of our Business Coaches - decide on the improvements you wish to make
STEP 4
Implement your improvements
STEP 5
Review progress by re-surveying (6-12 months later) - this will help you to measure distance traveled - action-plan the way forward
STEP 6
Repeat at regular intervals and monitor findings as part of your business planning and continuous improvement strategies